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Your Privacy and Data Protection

We give you our assurance that we will protect your privacy. We will abide by current law (in particular with the General Data Protection Regulation and the Data Protection Act 2018) and will only use the information that we collect about you appropriately and lawfully.

The information we collect about you is necessary for us to take and process your order and also deal with any service related issues that may arise thereafter. We will also send you details of special offers and let you know about new products and services from time to time.

YouGarden will be the 'Data Controller' of your personal data you provide to us. This means YouGarden determines the way in which any personal data is processed.

If at any point you wish to change your contact preferences you can do so by contacting us at customerservices@bloomingdirect.com or write to us at YouGarden, PO Box 637, York, YO26 0DQ. You can also call us on 0844 502 6 502.

This privacy policy was updated on 14th May 2018.

When you order from us you provide personal information such as:

Please note that we will not keep a record of you Credit or Debit card on any of our systems.

To enable a more personalised website experience, we also gather information about the devices you use to access our sites (desktop, tablet, mobile) and this may include IP address. The cookies contain no personal information about you. Please see our Cookie Notice for more information.

How is your personal data used?

Data protection regulations allow us to use and share your personal data where we have a proper reason to do so. We will occasionally share your data with carefully selected third parties with legitimate interest. If this ever becomes a problem for you and you would rather we ceased sharing your details, let us know and we will immediately stop. Those third parties who wish to send you marketing communications will fall into the following categories:

Retail: General stores, Home improvement, Fashion and clothing

Finance: Pensions, investments & savings

Insurance: Home, car, travel, pet, personal

Travel: Holidays, hotels, airlines

Lifestyle: Health & Wellbeing, fitness, media & publishing companies (e.g. Northern & Shell, Reach PLC, Radio Times, etc), Leisure


All third-party users of your data are legally required to adopt the best security measures to prevent unauthorised use of your data.

Supplier Partners

YouGarden only work with trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks and hold the minimal personal information needed to fulfil the orders you place or provide a service on our behalf.

Delivery Partners

In order for you to receive your goods, YouGarden work with a number of delivery partners. Only limited information is passed to them in order to ensure delivery of your items.

IT Companies

YouGarden works with IT companies who are security checked and support our website and other business systems.

Marketing Companies

YouGarden work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

Payment processing

YouGarden work with credible third party payment processing providers in order to securely take and manage payments.

If there are any inaccuracies in the information we hold, let us know and we will correct it without delay. We only operate within the EEA (European Economic Area).

To exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner's Office, which regulates the processing of personal data.

Staying in touch?

We would love to keep in touch with you and let you know about new products, special offers and exclusive promotions. When you first set up your account, we will ask if you want to receive this marketing information.

If you decide you do not want to receive this marketing information you can request that we stop by emailing customerservices@bloomingdirect.com or write to us at, Blooming Direct, PO Box 637, York, YO26 0DQ. You can also call us on 0844 502 6 502. You may continue to receive mailings for a short period while your request is dealt with.

Keeping information

Once your personal information is collected, the amount of time it is retained is determined by several factors, such as use of data for guarantees and legal obligations. The only exceptions to this are where the law requires us to hold your personal information for a longer period or delete it sooner if you exercise your right to have the information erased.

For further details on your rights please visit the Information Commissioners website. www.ico.org.uk

We do use cookies, but once again, only in accordance with current legislation and best practice guidelines - the cookies contain no personal information about you. You will always have the opportunity to opt out of any of our marketing activity. You can also opt out of any third party marketing activity too. We do not hold information about you without your consent. It will always be the information you provide so should be accurate and up to date, but if you would like to see it let us know and we will send you a copy of what we hold. If there are any inaccuracies in the information we hold, let us know and we will correct it without delay. We only operate within the EEA (European Economic Area).

If at any time you have any queries or questions regarding our privacy policy or about your information specifically, please get in touch with us. You can email us at customerservices@bloomingdirect.com.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. Retailers share information about their customers and what they buy. Epsilon Abacus processes this information as a processor on behalf of the retailers to help them understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending individuals suitable offers that should be of interest to them, based on what they like to buy. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here.

Details of our Third-Party Cookies

For more information on YouGarden cookie use, please visit our cookie policy

1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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