Payment Methods

Most major credit/debit cards (exc. Diner’s Club & American Express)

Your card will be charged immediately on placing your order. If for any reason the order is suspended ( due to stock issues or failure of the merchant system that collects payment ) we will resolve the suspension and then claim payment. If you do not receive confirmation of your order within 3 working days, please call us to double check - do not place a second order as this may cause a duplicate order.
Should you cancel an item prior to dispatch, we will refund the item on delivery of the rest of the order.

PayPal

You will be charged the full amount including P&P immediately. Should you cancel an item prior to dispatch, we will process a refund of the overpayment once your full order has been dispatched.

Amazon Pay (using a credit/debit card linked to your Amazon account)

Your card will be charged immediately on placing your order.
Should you cancel an item prior to dispatch, we will process a refund of the overpayment once your full order has been dispatched.

Cheque

If you send your order by post with a cheque, this will be cashed immediately on receipt for the full amount inc. P&P.
Should you cancel an item prior to dispatch, we will process a refund of the overpayment once your full order has been dispatched and 30 days has elapsed from receipt of the cheque..

Club Members’ Gift Vouchers

As part of our fantastic YouGarden Discount Club (join here ), our members get four £5.00 gift vouchers to spend with YouGarden throughout the year. Simply enter your unique code in the “Gift Voucher” box when you check out and the voucher will be applied to your order. Only one voucher code may be used per order.

Regrettably, we are unable to accept National Garden Gift Vouchers.