Trailing Hardy Pansy 'Cool Wave'

Plant description poor. These were advertised as 'jumbo' plugs, but were barely thimble sized and not ready to plant out!

efficient
too early to comment on final outcome!

Plants arrived promptly in secure packaging
Healthy plants if a little on the small size. Potted on and all now growing strongly

Delivered on time well packed and received in very good condition. If this is your normal standard will use you again

Good communication
Slightly smaller than I thought would be

When my winter pansies were delivered there were only 21 instead of 24. I queried this and shortly afterwards received a further 12 free so I was well compensated for their error.
The plants look strong and healthy but they are very small. There is no way they could be described as jumbo plugs.

Very prompt delivery
Healthy plants

Appalling customer service! Ordered these plants advertised in Gardeners World to which I am a subscriber. They arrived in a small plastic pack and were so minute I couldn’t believe it, I e mailed customer services to express my dissatisfaction and asked for a refund. I had quite a sarcastic response from them professing not to understand the word minute and I couldn’t have a refund as the plants weren’t damaged. However if I would send them back at MY expense they would look at them. Having wasted nearly £20 for such rubbish I certainly wasn’t going to waste any more money, I didn’t even have the courtesy of a reply to my second e mail. Stick to local nurseries.
Buyer beware!!! This offer is not what it seems. It is advertised as a pack of 12 giant plug plants, buy one pack get another free. I only received one pack of the tiniest plants I have ever seen. When I complained and asked for a refund I was told I couldn’t have one as the plants weren’t damaged and the reason I didn’t get two packs was because I ordered using my 10% discount code for being a subscriber to Gardeners World and therefore the buy one get one free was invalid!! That was certainly not made clear when ordering. Altogether a total waste of money and appalling customer service.

Service was good . Plants arrived in good condition.
Had thought that the pansy would have had smaller flowers as it was trailing.

Ordering proceedure to get the advertised free additional plants was not made clear so only 12 plants arrived instead of the expected 24. The issue was sorted quickly and efficiently by Chloe and the extra plants were dispatched the same day.

Great service
Product as expected and great value

Good value as offer doubled up.
All arrived in good condition and are now planted up. Won't know if they're successful for a while.

All plants look small but healthy and are growing on well.
All plants look small but healthy and are growing on well.

Excellent service.
Very healthy plants beautifully packed.

Stated to be part of an offer and specific web code used which enabled me to use that offer - 2 sets of 12 plants and plant food. Only one set arrived. I was told this was my fault and would have to pay postage all over again. Having argued the point I was given good service eventually.
Advertised as being 'jumbo plugs' but anything but large and arrived in poor condition tightly packed in a plastic box. Not worth anything like £20 for 12 + postage

Well packed and protected .Strong healthy plants
Good size for planting directly into baskets.
Some already with flowers.

I ordered and they arrived. I think reviews should be voluntary and not asked for.
Waiting for them to grow,so can't say yet.

Received pansies and baskets ordered but not free pansies that were supposed to be part of the order.
They were at least all alive.

Efficient and well organised
Excellent plants and efficient delivery that followed directions as requested

Order promised for delivery in 7-10 days took 6 weeks to arrive

Sent me young plug plants not what I ordered meaning plants not growing so well
To small

Pansies looked in good condition but appeared to be too large for the holder and were scattered in the plastic holder
Some of the pansies had scattered in the container but appear to be growing

I was expecting the order to arrive before it did and also to have been complete as your Offer in Gardeners World.
Where is the remainder of this order i.e. the 40 free Frizzle Sizzle Pansies?

|They do what they say they will do
Plants arrived in good condition

Good service
What I wanted, growing very well

OK will use the company again.
The packaging was loose as all the plants were mixed up but I managed to sort them out without losing any plants.

Sorry to say I was a bit disappointed as when I received your email to say my order was to be dispatched we were on holiday,so I emailed straight away to say we were away could they be left with a neighbour at 45 Aysgarth road opposite side of road or be delayed but when we got back a week later they had been left on step and next door neighbour found them a day or so later. And he had no idea what to do so there were left unopened for a week. When I ordered them I was told they would come first week of September but this was second week.
Because they were left on the step and then unopened by neighbour for a week they were of course wilting and dry. I did email you but the only answer I got was it had been forwarded to the correct department and heard no more.

Plants arrived on the day indicated to me.
The Cool Wave pansies were in good order, but the Frizzle SizzleMixed plugs were all out of the plug tray, but I was able to retrieve them successfully.

Plug planrs were all out of container. Some looked damaged
Poor packaging

Very good
Good condition

arrived in good time and well packed
Lovely plug plants, growing on well

Wonderful plants wonderful service

In my opinion the packaging was adequate, it's a shame the carriers can't look after the parcels.
Sadly the carriers couldn't care less what the packaging says. 'Live Plants' and 'This way up' obviously get ignored by the delivery drivers. All the plugs were tossed out of the tray. Hopefully with some TLC they will recover.

Delivery left over back gate had fell and small pansy all out of plug container saved about 90% of plants.

First time I have dealt with Blooming Direct, excellent service from lady who took my order. Very good delivery time and prices. No reflection on the company but plants had a pretty rough time being delivered. But managed to rescue all of them. would recommend company.
Nice little plants , small but strong they are growing well.

One of the plants looked poor when \I notified the firm they asked me to let them know how it did.
These were well packed and in good condition

Awful

Fantastic plants. Speedy dispatch and brilliantly packaged

.

Plants seem to be coming along

Very good will be used it again
They are great

Quick delivery

I purchased an order that cmame with 40 free pansies, on check out I was sent a discount code that I also used, because of this I lost the free offer, there was no mention of his when the offer was applied and hence no free gift, so beware. I was told that if I was prepared to pay £6.99p P&P I could have e free gift, they made no attempt to sort out the situation only if I paid the P&P, be warned when purchasing from them.

Excellent service
Good size plugs

Great service, great packaging speedy delivery.... Absolutely delighted with Blooming Direct.
Lovely condition, growing well.

Arrived in good condition with clear instructions.

Yes all my plants arrived in good order and in good time, thank you.

Quite expensive. But good.
All in good condition.

easy to use site good delivery packaging
excellent healthy plants

Arrived in good condition
They are growing on well in hanging containers

Website easy to use and understand.
Arrived in excellent condition

Plants arrived in good condition

Arrived promptly
Despite potting on immediately already lost 2 plants and 2 more not looking well!

Absolutely fine, thankyou.

They arrived on time
Strong healthy plugs

Well packaged.
Good strong plants.

Good communication throughout.
Good strong plants

First time user. No problems. Good to get delivery info, as can't be in and don't want to leave garage unlocked longer than necessary.
Potted on. Waiting for them to throw a bit before putting in hanging basket. Hope they keep flowering as advertised!