Blooming Direct Customer Reviews via Feefo

What our customers think...
FeeFo
86 review entries over the past 30 days
Service Rating:
Service Rating
Product Rating:
Product Rating
Plumeria 'Divine' pink 14cm pot - Frangipani
Service:
Prompt delivery and well packaged
Product:
Lovely plant and well packaged
Review Submitted: 13/08/2018 - 23:43:38
Service Rating:
Service Rating
Product Rating:
Product Rating
Pensham Penstemon Collection - 12 large plugs
Service:
Quick delivery
Product:
Some of the plants were dead by the time I received them
Review Submitted: 13/08/2018 - 00:57:30
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
Excellent service.
Product:
First delivery the cherry bush was broken, but was replaced promptly with no problem.
Review Submitted: 13/08/2018 - 08:51:55
Service Rating:
Service Rating
Product Rating:
Product Rating
Fragrant Lavender Collection
Service:
Would not recommend blooming direct.
Product:
I ordered 3 trays of 20 Lavender.

1 tray was already perished on arrival and did not last a week.

Would not RECOMMEND BLOOMING DIRECT.
YouGarden Comments
That's so disappointing to hear as we pride ourselves on the quality of our plants and also our guarantees for those rare occasions when it doesn't quite go right first time. We would have liked to have been able to help before you placed your review but I can't see you'd let us know that there was a problem. Please do email our team at cs@yougarden.com if you'd like us to address this - many thanks and we're so sorry for what happened.

Emma
Customer Service Executive
Review Submitted: 10/08/2018 - 05:32:23
Service Rating:
Service Rating
Product Rating:
Product Rating
Hardy Perennial Plant Lucky Dip
Service:
prompt handling of order
Product:
good range of plants
Review Submitted: 09/08/2018 - 20:42:19
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Italian Cypress Trees Cupressus sempervirens
Service:
Arrived very quickly, good service will definitely use Blooming Direct again
Product:
Arrived exactly as described I'm very please they look great either side of my front porch and make a very nice finish to the front of my house.
Review Submitted: 09/08/2018 - 07:35:46
Service Rating:
Service Rating
Product Rating:
Product Rating
Acer palmatum Atropurpureum 3L
I was very disappointed with the first delivery of plants I ordered, but the replacement ones where better which begs the question why did you send the poor one first? I would like to say I did not expect to have to complain so much to get a replacement, but you did replace the whole order which was generous of you, which is why I gave a good rating not poor.
Review Submitted: 09/08/2018 - 06:01:34
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
Service:
The deliver was fast and customer service was brilliant
Product:
I ordered 2, one was in great condition, the other wasn’t and that was dealt with very quickly and customer service was excellent
Review Submitted: 08/08/2018 - 07:07:04
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Italian Cypress Trees Cupressus sempervirens
Service:
Ordered Cypress trees. Good product so re-ordered more. One item had not travelled well so was immediately replaced without delay. Excellent service.
Product:
Good product. Would recommend.
Review Submitted: 08/08/2018 - 09:25:31
Service Rating:
Service Rating
Product Rating:
Product Rating
English Lavender 'Munstead'
Service:
Prompt delivery
Product:
Good quality and well packaged
Review Submitted: 07/08/2018 - 11:06:48
Service Rating:
Service Rating
Product Rating:
Product Rating
'Donut' Flat Peach (Prunus persica platycarpa). 5L
Service:
Very efficient and quick to respond
Product:
Big and healthy plant
Review Submitted: 06/08/2018 - 07:52:28
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
Service:
Sent securely and arrived in good order
Product:
Very surprised and delighted with quality. Beautiful plants.
Review Submitted: 06/08/2018 - 06:58:22
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
Service:
Lovely plants delivered carefully, secured in first class packaging. Helpful planting and growing information included.
Product:
Doing fine thus far!
Review Submitted: 06/08/2018 - 08:26:38
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Italian Cypress Trees Cupressus sempervirens
Excellent service. Plants arrived on time and in good condition. Would recommend.
Review Submitted: 06/08/2018 - 10:53:11
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
Prompt and efficient service
Product:
Plant in very good condition on arrival
Review Submitted: 03/08/2018 - 12:50:02
Service Rating:
Service Rating
Product Rating:
Product Rating
Ornamental Grasses collection
Service:
Packaging was excellent.
Product:
As above.
Review Submitted: 02/08/2018 - 07:23:09
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair Of Pre-Planted Designer Mix Hanging Baskets
Ok
Review Submitted: 02/08/2018 - 12:05:01
Service Rating:
Service Rating
Product Rating:
Product Rating
Bottlebrush Plant Callistemon citrinus
Service:
The plant was well packaged
Product:
I have planted the plant could you please tell me when it should start showing it’s flowers.
Review Submitted: 31/07/2018 - 23:29:37
Service Rating:
Service Rating
Product Rating:
Product Rating
Hardy Japanese Anemone Collection
Service:
High quality plants which were very well packaged
Product:
Strong plants
Review Submitted: 01/08/2018 - 06:52:11
Service Rating:
Service Rating
Product Rating:
Product Rating
English Lavender 'Munstead'
Service:
Quick delivery. Good packaging so plants were well protected.
Product:
Good size when delivered to plant straight in the garden.
Review Submitted: 01/08/2018 - 18:36:35
Service Rating:
Service Rating
Product Rating:
Product Rating
Phoenix canariensis - Canary Island Date Palms
Service:
Great service
Product:
Great service
Review Submitted: 01/08/2018 - 12:31:00
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
Service:
Easy ordering, quick delivery.
Product:
Plant in perfect condition
Review Submitted: 01/08/2018 - 06:06:29
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
Excellent service, great packaging and very good quality plants.
Review Submitted: 01/08/2018 - 05:58:41
Service Rating:
Service Rating
Product Rating:
Product Rating
Cotinus coggygria 'Royal Purple' - Smoke Bush
Plants arrived well packed and healthy
Review Submitted: 01/08/2018 - 06:35:55
Service Rating:
Service Rating
Product Rating:
Product Rating
English Lavender 'Munstead'
Service:
Service good
Product:
11 of the 12 plug plants were very good but one was poor and has since died.
Review Submitted: 01/08/2018 - 21:55:02
Service Rating:
Service Rating
Product Rating:
Product Rating
Complete Hardy Fuchsia Collection
Service:
Blooming Direct could not have been better excellent company to order plants from highly recommended
Product:
The Hardy Fushia have revived nicely after an extra length off time spent in transit caused by the incompetence off Yodel, the driver stated that he had run out off delivery time @ 15:45pm on a very hot Monday afternoon, the plants were taken back to the depot in N.Ireland for delivery on the Tuesday when it was after 15:00hrs before they were delivered to my door, this experience off Yodel’s delivery service has left me to say that Blooming Direct should dump Yodel & look a courier that will guarantee delivery with the specified time frame.
Review Submitted: 01/08/2018 - 08:38:38
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
very good servicewith plants in good condition.
Review Submitted: 01/08/2018 - 12:48:58
Service Rating:
Service Rating
Product Rating:
Product Rating
Old English Shrub Rose Pink
Service:
Very efficient service
Product:
Very good quality rose and delivery came within a few days of ordering.
Review Submitted: 01/08/2018 - 11:43:57
Service Rating:
Service Rating
Product Rating:
Product Rating
English Lavender 'Munstead'
My order of Munstead lavender was originally posted by Royal Mail so it was mostly yellow when it arrived after 5 days in very hot temperatures. I called and received a replacement batch of plugs at no charge which was very good however I did not receive munstead but mixed lavender. I would have called again but have been so busy. Munstead has a low growing habit and I specifically wanted this for my garden but now the original plugs are mostly dead and the mixed lavendar I have is an unknown quantity. I do not think i will be using Blooming Direct again.
YouGarden Comments
Thank you for your feedback - on checking your account I'm pleased to confirm that the replacement lavender is the same as the original.

Chris
Customer Service Executive
Review Submitted: 31/07/2018 - 10:07:37
Service Rating:
Service Rating
Product Rating:
Product Rating
Pack of 12 Spare Easy Fill Hanging Basket Gates
Excellent delivery service
Review Submitted: 30/07/2018 - 20:29:44
Service Rating:
Service Rating
Product Rating:
Product Rating
Musella lasiocarpa - Hardy Golden Lotus banana
Service:
Received promptly
Product:
Plant in good condition, took a week to see new growth!
Review Submitted: 30/07/2018 - 08:05:34
Service Rating:
Service Rating
Product Rating:
Product Rating
Fragrant Lavender Collection
Service:
Plants arrived quickly and in good condition
Product:
Plants in good condition and growing well
Review Submitted: 30/07/2018 - 15:42:55
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Italian Cypress Trees Cupressus sempervirens
Service:
God efficient transaction
Product:
Plants arrived swiftly in very good condition
Review Submitted: 30/07/2018 - 05:22:23
Service Rating:
Service Rating
Product Rating:
Product Rating
Repeat Flowering Clematis Collection
Service:
Good packing and quick delivery, the only part I'm happy with. Still in doubt with quality of their goods. Unless customer satisfaction is met, I can't say that they're good enough just yet!
Product:
Young plants didn't look like at its best when arrived, potted them on and still waiting for sign of recovery! Trying to be patient before I give them a call!
YouGarden Comments
Thank you for trialling the plants - I'm sorry to hear of your concerns. Please keep us updated on their progress accordingly.

Chris
Customer Service Executive
Review Submitted: 29/07/2018 - 13:33:31
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
Prompt and efficient delivery. Product well packed and arrived in excellent condition
Product:
Have not tried this type of fruit tree before so am looking forward to experimenting with it in the 2018/2019 season
Review Submitted: 27/07/2018 - 13:20:42
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
Product arrived the next day.
Product:
They look very healthy and excellent quality.
Review Submitted: 27/07/2018 - 14:30:30
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
Plants arrived quickly and in very good condition, which is better than many other companies I have ordered from.
Product:
Arrived in good condition and is a tall healthy plant.
Review Submitted: 27/07/2018 - 10:02:09
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
No problems with ordering and the plants arrived well-packaged.
Product:
Appears to be very healthy!
Review Submitted: 27/07/2018 - 09:04:18
Service Rating:
Service Rating
Product Rating:
Product Rating
New! Cherry Bush 'Porthos'
Service:
So well packaged. I was really impressed with the whole experience. So off the best plants I've ever bought online.
Product:
A very healthy plant. I've potted it up into a larger pot until I'm 100% sure where in my new garden it will finally be placed
Review Submitted: 27/07/2018 - 08:32:05
Service Rating:
Service Rating
Product Rating:
Product Rating
Patio Lavatera Mallow 'Barnsley Baby'
Service:
Good communication and good price
Product:
Revived in very good condition
Review Submitted: 27/07/2018 - 08:18:15
86 review entries over the past 30 days
Back To Top