Blooming Direct Customer Reviews via Feefo

What our customers think...
FeeFo
68 review entries over the past 30 days
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New! Cherry Bush 'Porthos'
Arrived promptly as advertised
Review Submitted: 18/10/2018 - 13:58:23
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Braeburn Apple Tree in 7.5L pot
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The replacement was d/w efficiently
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The first tree had a dead leader and was replaced. The replacement tree had bend leader and the side branches weren't evenly spaced and one was broken
YouGarden Comments
I'm very sorry to hear that your replacement tree is not entirely satisfactory - please can you forward photos to CS@yougarden.com and we'll look into this for you.

Chris
Customer Service Executive
Review Submitted: 17/10/2018 - 07:53:49
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Iris Mix
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Brilliant service and products
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Brilliant
Review Submitted: 17/10/2018 - 07:06:25
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Sibley's Patio Quince
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Quick delivery. Good packaging.
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Excellent value.
Review Submitted: 17/10/2018 - 18:52:28
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
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So quick,��& the plants excellent.
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Plants very healthy,lovely.
Review Submitted: 17/10/2018 - 17:38:51
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Mini-Standard Japanese Blossom Cherry Prunus Kojo-No-Mai
Easy to order and use the website. Items were delivered quickly
Review Submitted: 16/10/2018 - 08:43:00
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Orange & Lemon Collection with Feed
Excellent would use again
Review Submitted: 16/10/2018 - 17:38:09
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Bramley Apple Tree in 5L pot
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Review Submitted: 16/10/2018 - 16:24:05
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Sibley's Patio Quince
My trees arrived very quickly and well packed.
Review Submitted: 16/10/2018 - 08:12:27
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Patio Cherry 'Little Stella'
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Prompt delivery, well packaged.
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Healthy plant, good root system. Not sure about the strength of the graft, but time will tell.
Review Submitted: 16/10/2018 - 17:57:03
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Primula Belarina 'Candy Frost'
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Clear easy to use site with prompt delivery service.
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Turned up just as expected.
Review Submitted: 16/10/2018 - 06:12:58
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Complete Spring Flowering Bulb Collection
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Bulbs arrived in excellent condition
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Very efficient servic. Bulbs arrived in excellent condition
Review Submitted: 15/10/2018 - 09:42:11
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Pair of Italian Cypress Trees Cupressus sempervirens
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Excellent service plants of a very good quality
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Very very very good
Review Submitted: 15/10/2018 - 08:34:24
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Trailing Hardy Pansy 'Cool Wave'
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Brilliant superfast delivery - outer packaging damaged but goods fine.
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All in good condition and seem good strong plants.
Review Submitted: 15/10/2018 - 10:17:10
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Complete Spring Flowering Bulb Collection
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Very pleased with speed of both service and delivery.
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All bulbs look in good condition, although there were quite a number of very small Armemiacum and Crocus bulbs.
Review Submitted: 15/10/2018 - 19:52:15
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Pair of Italian Cypress trees 80 -100cm tall
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Lovely company to do business with.
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Really good condition and excellent value for money, but wish I had bought larger trees.
Review Submitted: 15/10/2018 - 06:13:23
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English Lavender mixed plugs
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Arrived in time promised.
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Upon arrival 4-5 plants looked very weak and dying.However when advised of this situation I was sent 6 more plants foc.Good customer service.
Review Submitted: 14/10/2018 - 15:25:34
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New! Cherry Bush 'Porthos'
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Very prompt service, thank you
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Have re-potted it and it is looking good
Review Submitted: 13/10/2018 - 20:51:01
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Giant Blackberry 'Reuben'
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Quick delivery, healthy plants , well packed.
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healthy plants , well packed.
Review Submitted: 11/10/2018 - 17:17:33
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Buddleia 'Sungold'
web site would not let me complete the transaction had to phone to do that very disappointed however the operator was great.
Review Submitted: 10/10/2018 - 09:52:42
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Allium Purple Sensation
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Excellent service
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Bulbs seems healthy and well packaged, clearly marked
Review Submitted: 10/10/2018 - 16:12:37
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Plumeria 'Divine' pink 14cm pot - Frangipani
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Plants were top quality but packaging was poor . This was remedied and replacements were excellent
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Plants were exceptionally good
Review Submitted: 10/10/2018 - 12:59:32
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Trailing Hardy Pansy 'Cool Wave'
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Was able to track delivery which enabled me to make sure that someone was at home to receive them. All plug plants looked healthy upon receipt.
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Well...they're alright so far. I potted them on as soon as received, before I transfer them to bigger pots/baskets later.
Review Submitted: 09/10/2018 - 13:11:14
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Japanese Maple Acer Collection
What it said on the tin
Review Submitted: 09/10/2018 - 11:07:24
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Blooming Fast Superior Soluble Fertiliser 1.25kg
The plants I received were excellent
Review Submitted: 09/10/2018 - 20:59:19
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Large 'Eureka' Lemon Tree
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Delivered within time promised and left safely on my doorstep when I was out
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Looks healthy and provided information should help me look after it.
Review Submitted: 08/10/2018 - 08:25:42
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Areca palm 24cm pot 1.2M tall
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Service was good but problem with ordering. I ordered and since there was no confirmation, thought my order had not gone through. I re-ordered and then got two confirmations. I tried to stop one order but received 2plants. One returned, which I understand company wouldn't accept. I had reimbursement. Company needs to look at this.
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Plant is lovely and almost worth the hassle!!
YouGarden Comments
Thank you for contacting us.

I can confirm that email confirmations were sent to the same email address for both orders, so I'm sorry to hear you didn't receive one. It's not that we won't accept a return - if a parcel is refused by the customer our courier doesn't return it to us. I'm pleased to see that a refund was processed on this occasion.

Chris
Customer Service Executive
Review Submitted: 05/10/2018 - 07:51:05
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Pack of 10 Traditional Hessian Sacks
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Wrong items recieved, contacted seller, correct items despatched. Not professional. QA lacking
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Hessian sacks ideal for allotment produce
YouGarden Comments
I'm sorry to hear that you received an incorrect item, but I'm happy to be told that it was addressed quickly for you and you now have the correct products.

Chris
Customer Service Executive
Review Submitted: 04/10/2018 - 14:33:10
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Brighamia Insignis - 'The Hawaiian Palm'
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Great service
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Well packed arrived in good order
Review Submitted: 03/10/2018 - 23:27:53
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Pair of Large Orange Trees
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Great service and a great product. Thank you.
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O
Review Submitted: 04/10/2018 - 09:22:23
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Trailing Hardy Pansy 'Cool Wave'
Plant description poor. These were advertised as 'jumbo' plugs, but were barely thimble sized and not ready to plant out!
YouGarden Comments
I'm sorry to hear this - please can you sent photos and/or plug diameter measurements to CS@yougarden.com and we'll be happy to take a look at this.

Chris
Customer Service Executive
Review Submitted: 04/10/2018 - 06:17:11
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Hydrangea 'Miss Saori' - Chelsea Show Plant of Year 2014
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Arrived in the time stated and in good order.
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Was small (perfectly fine) and a little tatty - but not a prob
Review Submitted: 03/10/2018 - 16:33:43
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Blooming Fast Swell Gel & Feed Plus
I returned all of the order. The jumbo plug plants were not jumbo, just very small plugs.After phone calls and emails, extra plants were offered. I did not want them, I wanted jumbo plants as I'd ordered. I returned goods at my own cost for full refund. I feel disgruntled that what I expected was not what I got, and I had to pay for my dissatisfaction
The plants arrived quickly and were well packaged, just Not what I was expecting..
YouGarden Comments
Thank you for your feedback. I can see that my colleague offered to refund one of the ordered packs as some plugs looked a little undersized - this wouldn't have required anything being returned to us. As this was not satisfactory to you I can see you returned the whole order, and a full refund has been processed for you accordingly.

Chris
Customer Service Executive
Review Submitted: 03/10/2018 - 06:50:23
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Pansy 'Cool Wave' 40 plugs
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Very good quick service
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Very good product
Review Submitted: 03/10/2018 - 06:13:26
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Erysimum 'Summer Skies' Collection
Everything was excellent, thank you!
Review Submitted: 03/10/2018 - 07:18:01
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Orange and Lemon Tree Collection
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Great company plants came well packaged and in a healthy condition, would buy from them again
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great value set of two trees that arrived with plenty of growth and looking healthy
Review Submitted: 02/10/2018 - 12:18:58
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Brighamia Insignis - 'The Hawaiian Palm'
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very goood service plants very well packed
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this plant hd bad deep cash on side and leaves all off except one however you have generously replaced this plant thank you replacement in excellent condition do not think first one will live as trunk is bending over have not waterd as seems very wet when it arrived
YouGarden Comments
I'm sorry to hear that your original tree arrived damaged, but glad to hear a replacement has already been arranged for you.

Chris
Customer Service Executive
Review Submitted: 02/10/2018 - 10:09:52
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Blue Plumbago
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Arrived promptly.
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Lovely plants
Review Submitted: 01/10/2018 - 17:25:36
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Trailing Hardy Pansy 'Cool Wave'
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efficient
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too early to comment on final outcome!
Review Submitted: 01/10/2018 - 07:32:50
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Trailing Hardy Pansy 'Cool Wave'
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Plants arrived promptly in secure packaging
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Healthy plants if a little on the small size. Potted on and all now growing strongly
Review Submitted: 28/09/2018 - 18:33:41
68 review entries over the past 30 days
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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