Blooming Direct Customer Reviews via Feefo

What our customers think...
FeeFo
81 review entries over the past 30 days
Service Rating:
Service Rating
Product Rating:
Product Rating
Pot-grown Living Christmas Tree
Service:
Will definitely buy from Blooming Direct again.
Product:
The tree is lovely, arrived in perfect condition, and two days ahead of expected delivery. We look forward to using it now and for future Christmases and lowering our carbon footprint in the process. Win, win.
Review Submitted: 09/12/2019 - 11:19:08
Service Rating:
Service Rating
Product Rating:
Product Rating
Acer shirasawanum 'Aureum'
Service:
The plant itself is probably 5 star, but the delivery let it down.
It arrived late at night upside down in a box clearly marked "This way up"
Blooming direct have said they will replace the plant if necessary
Product:
Looked like a good healthy plant
Review Submitted: 09/12/2019 - 15:15:58
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Excellent. Packing was very good and the two plante were fresh and healthy.
I can,t wait for the flowering period!!! Thank youq
Review Submitted: 09/12/2019 - 15:45:05
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Service:
Quick delivery, excellent quality holly trees and very good value.
Product:
Excellent
Review Submitted: 07/12/2019 - 10:17:58
Service Rating:
Service Rating
Product Rating:
Product Rating
The Garden Glamour Rose Collection - 5 bushes
Very easy to order. Kept me up to date with progress of my order. Great value
Review Submitted: 06/12/2019 - 09:05:04
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Website, ordering, advice and delivery excellent.

Just hope I am as good too.

Then it will be blooming lovely!
Product:
Repeat panel one.
Review Submitted: 06/12/2019 - 12:46:07
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Quick delivery and nice healthy plant.
Product:
Quick delivery and nice healthy plant
Review Submitted: 06/12/2019 - 13:34:53
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Excellent quick service and just as advertised
Product:
The plant was in good condition and looks as though it would grow Strong.
Review Submitted: 06/12/2019 - 14:14:02
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Service:
The service was excellent and the quality was also lovely.
Product:
The quality of the purchase was excellent and the service too.
Review Submitted: 06/12/2019 - 16:40:19
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
My order arrived in very good time and the plants were well packaged. There was only minimal damage to a couple of very small twigs, but having watched the courier handling the parcel from the van to my door, I'm surprised it wasn't worse. The plants are in good condition and awaiting transfer to their permanent position.
Product:
Lovely well shaped plants, just beginning to bloom. Terrific colour and looking forward to seeing them in their permanent positions when the waterlogged ground is fit to work.
Review Submitted: 06/12/2019 - 20:53:03
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
First delivery arrived in very poor state due to bad packaging. However when I contacted them about this I received a very prompt apology and excellent replacement plants sent in double quick time. Will certainly use them again in the future.
Product:
As previous post.
Review Submitted: 06/12/2019 - 23:31:55
Service Rating:
Service Rating
Product Rating:
Product Rating
'Medley' Square Planter 37cm (14.5in) Bronze
Service:
Delivered quickly and in in good condition
Product:
Good looking planter, will show off shrub well
Review Submitted: 05/12/2019 - 11:16:28
Service Rating:
Service Rating
Product Rating:
Product Rating
Mini Orchard Fruit Tree Collection
Service:
The 3 fruit trees arrived quickly in a large box [?4' long], and were well wrapped-up in cling film. No obvious instructions on planting though. On looking through catalogue, after planting the trees, I found full info. towards the rear of the booklet. A note in box pointing out where instructions could be found, would have been beneficial.
Due to cold weather wrapped each tree in large pile of straw. Now the wait to see how they perform.
Product:
I've already done this. [Given detailed report!!]
Review Submitted: 05/12/2019 - 20:14:23
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Excellent service, arrived quickly and well packaged.
Review Submitted: 04/12/2019 - 20:10:02
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
My original order arrived in a damaged condition with the plant broken and most of the compost out of the pot, It had obviously been dropped or thrown around by the couriers. However, Blooming Direct very quickly and efficiently resolved the problem by sending a new plant which I received the next day.

Well done Blooming Direct, I will definitely use your company again and recommend you to other gardeners. Thank you
Review Submitted: 03/12/2019 - 12:50:02
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Had a problem with Yodel delivery which was very quickly sorted out. Good quality plant
Product:
Excellent plant looks great in pot I transplanted into
Review Submitted: 03/12/2019 - 12:51:05
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Sturdy plants well potted and packed fairly well. The only problem was that the courier treated the package badly - not their fault
Product:
sturdy plants, well looked after by them
Review Submitted: 03/12/2019 - 13:39:17
Service Rating:
Service Rating
Product Rating:
Product Rating
Lady Gardener Mug with Gift Box
Service:
Ordering online was simple and delivery was quick, although the couriers tracking was poor,
My main concern was how poorly packed my order was one plant was so damaged I?m not sure if it will survive. Sadly I was away when the order arrived and a friend received the parcel and unpacked it but did notice how damaged it was.
Product:
Purchased as a gift, seems fine
YouGarden Comments
The tracking shows the order as delivered within 24 hours of dispatch so I'm sorry to hear you were not happy wiht this information. If we are advised that a customer is due to be away, we can always delay dispatch to avoid these dates when requested. Emma
Review Submitted: 03/12/2019 - 15:54:59
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Thankfully the plant survived the transit, but the packaging was poor. The box was crushed, obviously no fault of Blooming Direct, I hope, and the plant was loose within the packaging. No support at all and I had to scoop up lots of compost which had come out of the pot!! Perhaps they should check out Sarah Raven?s packaging!!!
Product:
Plant looks strong and healthy.
Review Submitted: 03/12/2019 - 16:12:49
Service Rating:
Service Rating
Product Rating:
Product Rating
Pot-grown Living Christmas Tree
Service:
The service was very smooth from ordering to delivery
Product:
The product was exactly as depicted on the website and seems very healthy
Review Submitted: 03/12/2019 - 16:40:09
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
My Witchhazel plant arrived very badly packed. It had been laid sideways in an oversized box. All of the extremely dry compost had fallen out into the box leaving the plant bare rooted and loose in the bottom of the box, out of its pot. I quickly repotted it and watered it in well but I'm not sure if it will survive. Despite being a special offer it was quite small for the price. I could have done better in the local garden centre. Disappointed.
Product:
Poor value for money despite being a "special offer"
YouGarden Comments
Service rating : I'm sorry to hear that the compost was dry at delivery. Should the plant fail to fully recover within the next 30 days please do come back to me and I'll arrange a replacement in line with the guarantee, thank you.Emma

Product : I'm sorry to hear that the compost was dry at delivery. Should the plant fail to fully recover within the next 30 days please do come back to me and I'll arrange a replacement in line with the guarantee, thank you.
Emma
Review Submitted: 03/12/2019 - 16:59:34
Service Rating:
Service Rating
Product Rating:
Product Rating
Pot-grown Living Christmas Tree
Service:
My potted Christmas tree arrived the day it was scheduled to arrive. Unfortunately, the pot was split from top to bottom so I've had to replace it.
Product:
The tree is the size indicated and a lovely shape
Review Submitted: 03/12/2019 - 17:06:22
Service Rating:
Service Rating
Product Rating:
Product Rating
Classic 'Old English' Shrub Rose Collection
Service:
Fast service .good communication .very good price
Product:
Plants look good,too early to judge the flowering plants
Review Submitted: 03/12/2019 - 19:54:27
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Better plants. Very disappointed as they're all half dead
YouGarden Comments
The shrubs won't look at their best at this time of year as they lose all leaves in winter. As long as they're green under the bark when scratched with a sharp fingernail or knife they'll be just fine and they'll put on new leaf in spring! It's entirely natural. But if they're brown under the bark then I'm afraid they won't recover and you should contact us via email at cs@yougarden.com for replacements - thank you. Emma
Review Submitted: 30/11/2019 - 19:50:01
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Plant was well packed and healthy. I would definitely buy from them again. Thank you.
Product:
lovely healthy plant.
Review Submitted: 29/11/2019 - 13:01:00
Service Rating:
Service Rating
Product Rating:
Product Rating
Nandina domestica - Sacred Bamboo
Service:
Healthy plant. Packed well and arrived in good time.
Product:
Excellent
Review Submitted: 29/11/2019 - 16:22:06
Service Rating:
Service Rating
Product Rating:
Product Rating
Duo Climbing Rose 'Mystery Wonder'
Service:
Excellent customer service when I contacted them about a problem it was sorted out immediately . Would use them again
Product:
Look very healthy on arrival -
Review Submitted: 29/11/2019 - 18:35:52
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Service:
Easy to order, very prompt delivery. Pleased with plants, planters a bit flimsy.
Product:
Lovely plants complete with berries reasonable size.
Review Submitted: 29/11/2019 - 19:47:59
Service Rating:
Service Rating
Product Rating:
Product Rating
Lady Gardener Mug with Gift Box
Service:
The Loropetalum EverRed was not packed well or put in the right size box for transit and four branches were broken and they would have bloomed so I've lost four blooms. I have wanted a witch hazel for a long time and I am disappointed. On sending two photos complaining they said I had a good size plant which looked robust.
Product:
Its a present so still in box.
Review Submitted: 28/11/2019 - 07:47:41
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Service:
Everything arrived safely and looking good, can't wait for spring so I can plant them out!
Product:
Lovely holly standards.
Review Submitted: 28/11/2019 - 11:15:55
Service Rating:
Service Rating
Product Rating:
Product Rating
Nandina domestica - Sacred Bamboo
Service:
Despatched when they said it would be, notified it had been despatched and delivered when they said it would be. Haven't seen the plant as it was a present delivered direct to a friend but she was delighted with it.
Product:
Recipient delighted with plant.
Review Submitted: 27/11/2019 - 12:28:47
Service Rating:
Service Rating
Product Rating:
Product Rating
Pansy Coolwave 11in Yellow Hanging Basket
Service:
Prompt delivery - excellent quality plants
Product:
Well filled baskets with flowers already in bloom, very pleased
Review Submitted: 27/11/2019 - 12:51:40
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Great product, fast delivery
Review Submitted: 27/11/2019 - 13:00:02
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Service:
Delivery was very efficient although 1 of the black plant pots was smashed in the box
Product:
They were classed as standard holly trees, they were half standards as far as I was concerned. All your advertising shows them by the side of two large gates. Mine don't come up to half way. I know they wil grow but you advertising is misleading. I am a florist and know about sizing of plants
Review Submitted: 27/11/2019 - 13:34:09
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Good service, plants arrived in good order (apart from one broken stem) and weren't pot bound.
Product:
One of the plants had a broken stem but otherwise they were excellent. This would have been down to packaging.
Review Submitted: 26/11/2019 - 10:22:58
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
So helpful and patient when I couldn't order what I wanted because of a technical bug.
Review Submitted: 26/11/2019 - 14:20:01
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
Easy to order. Relatively quick delivery..
Product:
Chinese witch hazellooks nothing like the pictures - very spindly.
Would have like care leaflets for both type of plants.
YouGarden Comments
We trust the plants will develop well in time but if you're concerned they're not as they should be please do email our team via cs@yougarden.com with a photo and they'll be happy to help. Care instructions are included inside the catalogue we include in all parcels but please do pop to the product page on the website for more hints and tips if needed, thank you. Emma
Review Submitted: 26/11/2019 - 15:39:23
Service Rating:
Service Rating
Product Rating:
Product Rating
Blooming Fast Superior Soluble Fertiliser
Plant seems in good condition and being winter doesn't need planting out immediately. I've bought from BD before and will again, I'm sure.
Review Submitted: 26/11/2019 - 18:00:00
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
Service:
My plant was very well packaged and in perfect condition when it arrived.
Product:
I am very impressed with the quality of my plant. It looks very healthy and I shall purchase from Blooming Direct again.
Review Submitted: 25/11/2019 - 11:57:27
Service Rating:
Service Rating
Product Rating:
Product Rating
Loropetalum 'EverRed' Chinese Witch Hazel
I can't rate the plants until the spring but the ordering process and delivery were excellent
Review Submitted: 25/11/2019 - 14:10:03
81 review entries over the past 30 days
FeeFoFeeFo
DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
ALL MAJOR PAYMENTS ACCEPTED
Visa Visa Electron Maestro MasterCard Paypal
Advanced Mail Order Verifone
Back To Top