Blooming Direct Customer Reviews via Feefo

What our customers think...
FeeFo
85 review entries over the past 30 days
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Lorbex Bonsai Food
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Ordering was easy. I needed to contact them with a question which was dealt with effectively, and they were able to source my particular requirement. Delivery was prompt. Unfortunately, although the bonsai tree was well and safely packed and undamaged, the accompanying ceramic dish was not. A phone call yielded a promise of a replacement. This has not arrived yet, but it is Xmas.


One complaint of these 'customer experience' reviews is that they are sent out too quickly, and hence can be less useful. I am willing to update this review if you resend a request - I suggest in one week's time.
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The item is the one I ordered.
I have no intention of using it at the moment.

Hence my 3* mark is meant to be non-committal.

Too early to give any opinion - see comment above for main purchase.
Review Submitted: 13/12/2018 - 10:37:06
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Camellia vernalis 'Yuletide'
Plant arrived well packaged and safe,but it did take some time to arrive.
The quality of the plant was fine.
Review Submitted: 12/12/2018 - 01:50:06
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Ilex mes. 'Blue Maid' (Holly) standard with berry
Fantastic service. One of the plants was damaged which was replaced without question. Great customer service . Thank you
Review Submitted: 12/12/2018 - 12:15:17
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Pair of Standard Holly Trees with Gold Planters
Delivered quickly & in good condition
Review Submitted: 12/12/2018 - 22:37:47
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Pair of Standard Holly Trees with Gold Planters
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Easy to order and goods arrived as expected in good condition
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They have made a lovely early Christmas present that have been admired by many
Review Submitted: 11/12/2018 - 07:30:36
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Pair of Standard Holly Trees with Gold Planters
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Service and delivery were amazing. Took two days to come and the holly bushes were lovely. Look great by my front door.
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Excellent service and came really quickly
Review Submitted: 11/12/2018 - 07:40:59
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Pair of Standard Holly Trees with Gold Planters
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Fast and efficient
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I was pleased they did resemble the advertising picture and arrived in excellent condition complete with berries!
Review Submitted: 11/12/2018 - 08:16:28
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Pair of Standard Holly Trees with Gold Planters
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Hollies arrived well packed and in excellent condition when stated.
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Plants in good condition, well packed and delivered as expected
Review Submitted: 11/12/2018 - 09:49:28
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Complete Spring Flowering Bulb Collection
Blooming good and fast delivery
Review Submitted: 11/12/2018 - 09:58:23
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Pair of Standard Holly Trees with Gold Planters
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Delighted with the holly trees but not the company who delivered them! This is the second time they have proved unreliable! This time, I happened to be at home. On hearing the doorbell, I went downstairs to answer the door and they had already gone - they didn't wait to see if I was in but left the goods outside the door. So much for the promise that said if you're not in they will leave them in a safe place.
The last time I ordered, I was away when they delivered and on my return found my three Acers in a box that was soaking wet and the plants hanging out. I did make a comment at the time but nobody bothered to get back to me!
While I'm delighted with the plants I've received, I'm not sure whether to order again from you because of the very poor delivery service.
I never complain but on this second occasion I feel really upset!
I don't expect to hear back from you so, just to say how disappointed I am.
Product:
Very pleased with the Holly plants and the packaging of them! Please see my comments on delivery though!
YouGarden Comments
I'm so sorry to hear of what happened at delivery and of course if the plants suffered please email us via cs@yougarden.com and we'll be happy to address this for you!Emma at YouGarden
Review Submitted: 11/12/2018 - 10:55:59
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Pair of Standard Holly Trees with Gold Planters
bought as a gift which was very much appreciated by the recipient. The order was fast and the delivery was easy. Really great, thank you so much
Review Submitted: 11/12/2018 - 15:54:37
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Complete Spring Flowering Bulb Collection
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Excellent service, very quick delivery and a good price- 300 spring Bulbs
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Great- good selection of bulbs delivered quickly
Review Submitted: 11/12/2018 - 16:46:55
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Muscari armeniacum 'Grape Hyacinth'
Delivery swift and fine. Well packaged.
Worried, however, about the (small) size of some of the bulbs.
Only time will tell whether they will bloom
Review Submitted: 08/12/2018 - 21:03:17
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Pair of Standard Holly Trees with Gold Planters
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Fast delivery, excellent packing
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Best quality plants I?ve ever bought online. Immediately after receiving my first pair of standard holly trees, I ordered another pair!
Review Submitted: 07/12/2018 - 06:54:37
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Pair of Standard Holly Trees with Gold Planters
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Very quick delivery, very well packaged, no damage to the plants.
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Well packaged, good quality plants, very happy with them.
Review Submitted: 07/12/2018 - 08:27:41
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Pair of Standard Holly Trees with Gold Planters
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Excellent website, efficient service
Good product- though given as a present I have had good feedback!
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This was given as a present to my garden loving sister in law - she has reported very enthusiastically !
Review Submitted: 07/12/2018 - 09:20:15
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Pair of Italian Cypress Trees Cupressus sempervirens
Delivery was delayed and there was no update as to why they were so late until several days on They were not handled with care as stated on packaging as thrown into porch with soil falling out over the porch. The items are very good plants look healthy and I am pleased with them
YouGarden Comments
We are very sorry to hear the manner in which your parcel was 'delivered' and it's fortunate that the plants were not damaged. We appreciate your feedback and trust this will not happen again in the future. Should you ever wish that we add a note to ask the courier to leave a parcel in a safe place or with a neighbour please do ask at the time of ordering as this may prove helpful. Emma at YouGarden
Review Submitted: 06/12/2018 - 00:39:04
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Pair of Standard Holly Trees with Gold Planters
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Very good looking plants. The packing was very good with no spillage
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Excellent looking plants Very happy with purchase
Review Submitted: 06/12/2018 - 23:08:17
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Pair of Standard Holly Trees with Gold Planters
Goods as described prompt delivery
Review Submitted: 05/12/2018 - 15:55:34
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Holly 'Golden King' - Female
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Efficient delivery and my sister was delighted with the quality of the holly bushes. I'd never used blooming direct before but very impressed!
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Great quality - see above
Review Submitted: 05/12/2018 - 16:17:22
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Pair of Standard Holly Trees with Gold Planters
not leave outside at 9 pm
Review Submitted: 05/12/2018 - 16:24:55
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Pair of Standard Holly Trees with Gold Planters
Arrived in good condition, thank you
Review Submitted: 05/12/2018 - 16:35:22
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Pair of Standard Holly Trees with Gold Planters
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Really well packed plants arrived promptly. It was good to be able to track the package. The holly trees were beautiful.
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They are lovely trees that look even better in real life.
Review Submitted: 05/12/2018 - 20:08:43
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McDermotts Swell Gel & Feed Plus 30g trial
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The condition of the plants and three fruit trees was excellent on arrival. This was helped of course by the way in which they were packed. Very satisfied.
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Not yet used so unable to comment.
YouGarden Comments
Thank you for contacting us - please feel free to update your review once you have used the product.

Chris
Customer Service
YouGarden
Review Submitted: 04/12/2018 - 10:18:02
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Loropetalum 'EverRed' Chinese Witch Hazel
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Bad packaging. Not best follow up response. Waiting to see if plant survives!
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Bad packaging! Could do better
YouGarden Comments
Thank you for your feedback. I can see that you agreed to monitor the plant and update us on its progress - I'm afraid the photo you sent to us never arrived.

Chris
Customer Service
YouGarden
Review Submitted: 04/12/2018 - 15:54:47
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Pot-grown Living Christmas Tree
Very good service My Christmas Tree came in good condition and was extremely well packed. I was a little worried about the packaging after reading the other review but I needn't have been. The tree is in good condition and is sitting outside until a bit nearer Christmas when I'm sure it will look lovely decorated. I found it much easier than trying to bring one home from the shop myself
Review Submitted: 04/12/2018 - 16:13:14
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Callistemon viminalis 'Hot Pink' 1.5L
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Well packaged, nice quality plants.
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Good quality plant. Well packaged.
Review Submitted: 04/12/2018 - 20:45:57
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Loropetalum 'EverRed' Chinese Witch Hazel
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I bought a lovely witch hazel plant and it arrived by courier in a cardboard box appropriately label which side is up. I opened it within a couple of hours and followed the instructions that came with the plant. Within 2 days I planted the witch hazel in a larger pot and have it placed in a sheltered part of the garden for the duration of the winter. So far the plant is looking very healthy and happy which makes me feel happy too. What else can I say.
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Great sercive and the plant is looking healthy.
Review Submitted: 04/12/2018 - 21:30:21
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YG Discount Club 1 Year Membership
The plants are first class and they arrived when they said they would - can't ask for more!
Review Submitted: 04/12/2018 - 23:04:11
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Pair of Italian Cypress Trees Cupressus sempervirens
Not as pictured bit on the skinny side, and a very long time between order and delivery.
YouGarden Comments
Thank you for your feedback and we trust the plants will come along nicely in time but of course they're covered by guarantee if you have need to come back to us directly. Emma at YouGarden
Review Submitted: 03/12/2018 - 19:54:57
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Tree Hydrangea 'Incrediball'
Very nice plants. Quick delivery.
Review Submitted: 03/12/2018 - 19:55:59
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Mini Standard Olive Trees
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Very pleased with the Olive Standards. Made a lovely Christmas present.
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Good value and healthy looking plants.
Review Submitted: 03/12/2018 - 21:54:08
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Pair of Standard Holly Trees with Gold Planters
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Good service and lovely quality holly trrees.
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Great quality product and price.
Review Submitted: 29/11/2018 - 06:39:01
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Pair of Standard Holly Trees with Gold Planters
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Good service and product
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Product and service very good, but one pot broken
Review Submitted: 29/11/2018 - 06:40:40
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Standard Photinia 'Red Robin' Tree
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Trees were height matched , well packed and as described in add , would use this company again . TG Norwich
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Trees were height matched packed well for transportation , as described in ad , will use this company again .
Review Submitted: 29/11/2018 - 07:12:47
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Pair of Standard Holly Trees with Gold Planters
Trees arrived in reasonable condition considering shipment method, could have offered potting on compost with advert but pleased with them, would recommend
Review Submitted: 29/11/2018 - 07:26:48
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Pair of Standard Holly Trees with Gold Planters
What a fantastic quality product. I bought a pair of standard holly intending to give one as a gift and keep the other for myself. However, they are so good that I have ordered another pair.
Review Submitted: 29/11/2018 - 07:30:05
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Pair of Standard Holly Trees with Gold Planters
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Excellent arrived sooner than expected
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Good quality product and good delivery
Review Submitted: 29/11/2018 - 08:16:15
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Pair of Standard Holly Trees with Gold Planters
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Will buy from them again
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They look very good but only time will tell to see if they grow well.
Review Submitted: 29/11/2018 - 09:04:50
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Pair of Standard Holly Trees with Gold Planters
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The stars are for the service only, the holly bushes were packed so well I managed to lose a few berries getting the bushes out of the box. They arrived within days of the order which was good, the only thing I was slightly disappointed with was the size of the bush head. It will obviously take a few years to get to the size of the holly bush head in your advert. They won?t be making an appearance on my front doorstep this Christmas, but maybe next year, till then they will stay in my back garden.
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See previous comments Q1.
Review Submitted: 29/11/2018 - 09:12:48
85 review entries over the past 30 days
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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