Blooming Direct Customer Reviews via Feefo

What our customers think...
Service Total 94%
Service Total
51 review entries over the past 30 days
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Cercidiphyllum japonicum 'Toffee Apple' Trees
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Timely in good condition, well packaged.
Product:
Arrived healthy& correctly packaged (unlike a rival company's tree!)
Review Submitted: 29/05/2017 - 07:20:41
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Boulevard Patio Clematis Collection x 3
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Easy to use site, will use again. Plants arrived quickly.
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Good size for the price. Just what I wanted!
Review Submitted: 29/05/2017 - 08:26:11
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Busy Lizzie 'DeZire' Mix
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No problems at all I have used your service several times and never had any problems.
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All plants arrived in good condition
Review Submitted: 26/05/2017 - 06:58:21
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Boulevard Patio Clematis Collection x 3
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All plants arrived well packed and in good order.
Product:
All three plants are in good health and ready to plant out.
Review Submitted: 25/05/2017 - 07:34:23
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Boulevard Patio Clematis Collection x 3
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Polite friendly service
Product:
Plants healthy and strong
Review Submitted: 25/05/2017 - 04:51:43
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Boulevard Patio Clematis Collection x 3
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very pleased with company and service
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excellent little plants one was even covered in flowers already!
Review Submitted: 25/05/2017 - 12:35:10
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Mediterranean Flowering Oleander Collection
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great service, items arrived on time and well packaged,would use this company again.
Product:
Good condition on arrival, good value at this price.
Review Submitted: 21/05/2017 - 13:03:06
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Coleus canina 'Scardy Cat Plant'
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Plants were well packaged but unfortunately posted through the door by the postman which resulted in some plants and soil coming out of packaging onto the carpet.
Product:
Strong healthy plants
Review Submitted: 21/05/2017 - 07:50:24
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Boulevard Patio Clematis Collection x 3
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Plants were delivered on time and left where I'd instructed.
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All plants were in good condition and are now planted, one in bloom already. Looking forward to the other two flowering.
Review Submitted: 20/05/2017 - 15:44:51
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* Bidens plug
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Would have rated this excellent if it hadn't been for the muddle with the heliotrope being replaced with Felicia at first but full marks to them they finally sent the heliotrope
Product:
These plants were obviously well grown when they left the nursery but unfortunately they were held up by the delivery people so arrived in a rather dried out state luckily because they had been good plants they appear to be recovering but have obviously had a set back
Review Submitted: 18/05/2017 - 18:15:19
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Boulevard Patio Clematis Collection x 3
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easy to use web site, great offers
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very healthy plants
Review Submitted: 18/05/2017 - 04:41:46
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Sweet Pea White Frills (Pack of 24 plants)
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Reasonable price. Plants arrived in good condition
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So far as I can tell; early days.
Review Submitted: 18/05/2017 - 06:20:49
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Boulevard Patio Clematis Collection x 3
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Delivery prompt and in good condition.
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Very good strong plants ready for immediate planting
Review Submitted: 18/05/2017 - 21:48:15
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Boulevard Patio Clematis Collection x 3
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first class service
Product:
healthy looking plants arrived in good condition. Looking forward to seeing them grow and bloom
Review Submitted: 18/05/2017 - 20:28:33
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Boulevard Patio Clematis Collection x 3
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Very easy to order with no hassle.
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Arrived in good condition & very well packaged. Looking forward to the clematis growing & bloom.
Review Submitted: 18/05/2017 - 07:02:28
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'Bramley' Apple tree
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Wide range of products Fast delivery Good information about the products and how to grow them and care for them All products at a reasonable price
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THese arrived quicly Securely packaged with plenty of root Quickly started to show bud and leaf growth Looking forward to some lovely apples to make apple pie with
Review Submitted: 17/05/2017 - 20:36:01
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Lilac Syringa Palibin Standard
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The company did everything it promised.
Product:
A well grown sturdy standard, in flower and with a good shape.
Review Submitted: 17/05/2017 - 08:57:25
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Gardeners World Super Scented Sweet Peas
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Very helpful when I needed to alter the date of dispatch because we would be away.
Product:
Well packed, plants looking strong. However, it would have helped to know which plant was which!
Review Submitted: 16/05/2017 - 04:35:54
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Gardeners World Super Scented Sweet Peas
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very pleased with there service arrived on time no problems
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the plants seem to be ok now theyve been planted in the garden, packaging was very good too
Review Submitted: 15/05/2017 - 07:35:09
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Sweet Pea Patio Perfect Collection
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Very quick and the packaging was excellent
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they all looked very healthy and have all survived - I have yet to smell them!
Review Submitted: 15/05/2017 - 06:48:26
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Gardeners World Super Scented Sweet Peas
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Good value for money with prompt delivery and well packaged.
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I have high hopes for a great display in time.
Review Submitted: 15/05/2017 - 21:37:18
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Pair of 3L Fragrant Climbing Roses with Decorative Garden Arch Support
Great service and products in great shape on delivery
Review Submitted: 15/05/2017 - 07:29:09
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Sweet Pea Ethel Grace (Pack of 24 plants)
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Arrived as predicted although the container was quite damaged
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Looked healthy on arrival
Review Submitted: 12/05/2017 - 08:27:35
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Sweet Pea Patio Perfect Collection
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THE PLANTS ARRIVED IN A GOOD STATE,GOOD SERVICE
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THE PLANTS ARE GROWING EXCELLENTLY,REALLY PLEASED WITH THE PLANTS
Review Submitted: 12/05/2017 - 11:30:48
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Gardeners World Super Scented Sweet Peas
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It is good to see the excel ant progress that is being made re packaging cheers
Product:
As above
Review Submitted: 12/05/2017 - 06:48:30
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Ensete ventricosum 'Maurelii' - Red Abysinnian Banana
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i do not know if this was due to blooming direct or carrier yodel.the plant arrived in a
29" box.no packageing was in the box and the box was open.two leaves on the
banana were broken,it had a very bedraggled look.
Product:
the plant was in very poor condition when it arrived,if in a garden centre you would
not purchase it.
Review Submitted: 11/05/2017 - 15:32:08
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Hardy Fig 'Brown Turkey'
Very happy with the quality of the plants and the service
I will be ordering more items
Review Submitted: 11/05/2017 - 03:46:02
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Sweet Cherry 'Regina' 1.2m Tall in a 5L Pot
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I placed an order which was a mix of bare root trees and potted plants/trees. I was aware when ordering that the patio peach would not be despatched until May due to the nature of the plant. However, I am really disappointed that no concern was given to the despatch of the other items in a timely fashion. Noting was despatched until I had chased the order. In particular I have an issue with the bare root tree despatch being well past the recommended time to plant such trees - these arrived looking as though they are likely dead and still show now sign of life. Apart from the peach, which arrived separately, everything was stuffed, and yes, that is the word for it, into one box. A potted tree was jammed against two bare root trees an plastic packets containing some strawberries and some scattering of earth where strawberries used to be. Yodel and given their usual appauling standard of care to the parcel which was open at one end and ripped on the side. Many of the strawberries were dead, others totally missing where the plastic packs had burst open and the contents found their way out of the open box. The cherry had a broken branch. Really disappointed with my first order from Blooming Direct is an understatement.
Product:
The tree itself seems to have survived its ordeal which your packing department and Yodel seem to consider appropriate. See comments above
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order.

Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you straight away.

Please send the images directly to myself katy@yougarden.com

please also know that you can give us a call and we can help you over the phone

Katy Rogers
Customer Service Assistant
Review Submitted: 10/05/2017 - 07:36:56
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* Bidens plug
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This is an excellent firm to deal with have had a few problems with the right plants not being sent but they have replied promptly and have now sent them
Product:
obviously well grown plants but spoilt by bad service from the courier but hopefully they will recover
Review Submitted: 10/05/2017 - 21:04:37
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Gardeners World Super Scented Sweet Peas
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Fast delivery and well packaged.
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Lovely big healthy sweet peas that took to planting right away. Looking forward to the scents and colours.
Review Submitted: 10/05/2017 - 08:59:42
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Strawberry 'Sweet Colossus'
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great service, plants and trees well wrapped and packaged.
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planted less than 2 weeks ago, already showing flowering buds.
Review Submitted: 10/05/2017 - 11:29:03
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The ‘Best Ever’ Hybrid Tea Rose Bush Collection
To date I have not received any of the products I ordered. The payment, however, is recorded on my credit card on the day of the order (24th April). Last Friday I 'phoned their 'customer support', was put on hold for nine minutes and eventually put through to someone who said he knew nothing about my order. He said I should wait over the weekend in case the delivery would come then. I 'phoned again on Monday, was told that there was a delay with one part of my order. I said I would have appreciated an e mail/phone call to explain. Instead, I had no communication with them, aside from the calls which I made to them.
YouGarden Comments
Good Afternoon

I am so sorry to hear that you have not yet received any of your order.

I've just had a look on the account and I can see that the items have now been despatched out to you.If there is anything that you are unhappy with when it arrives please get in touch with us and we shall action immediately.

Katy Rogers
Customer Service Assistant
Review Submitted: 10/05/2017 - 07:52:42
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Boulevard Patio Clematis Collection x 3
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Arrived well packaged and on time
Product:
Good quality smal. Plants
Review Submitted: 09/05/2017 - 11:50:53
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Petunia 'Duo-Double' Mix
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Good communication very helpful
Product:
about 15plugs were squashed on arrival and they were all very small
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 09/05/2017 - 17:26:59
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Fragrant Trailing Sweet Peas
Service:
generally reliable
Product:
several in one pot
Review Submitted: 09/05/2017 - 07:51:38
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Gardeners World Super Scented Sweet Peas
Arrived quickly and we'll packed and in good order.
Review Submitted: 09/05/2017 - 07:07:56
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Premium Oleander Standard 90-100cm
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Good communication about the expected delivery time
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Arrived in flower
Two plants in one package meant the bottom pot was cracked in transit
Review Submitted: 08/05/2017 - 15:44:00
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Bottlebrush Plant Callistemon citrinus
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all plants were delivered in great condition will definitely be using them again
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nice size and shape good condition when arrived
Review Submitted: 07/05/2017 - 07:47:01
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Embossed 14' Cathay Planters
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excellent service .arrived quickly and were very good quality
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smart !
Review Submitted: 07/05/2017 - 11:31:34
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Chrysanthemum 'Garden Mums' Collection
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Replied to emails quickly and sent replacement plants quickly in response to first delivery problem. Second delivery also had same problem so they said they would pass my comments on to the packing team.
Product:
These plants look very healthy and I am looking forward to seeing them grow. I had ordered 18 plants, 3 of each colour, which I had intended planting in colour groups. Unfortunately the box had not been kept the right way up so the plants were jumbled in the box. They don't appear to be damaged though so I will take 'pot luck' and see which colours develop.
Review Submitted: 07/05/2017 - 11:54:07
51 review entries over the past 30 days
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