Blooming Direct Customer Reviews via Feefo

What our customers think...
Service Total 92%
Service Total
45 review entries over the past 30 days
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Pair of Phoenix canariensis Canary Island Date Palms
Service:
Very quick and efficient
Product:
As a pair, the palms were poorly matched
Review Submitted: 26/07/2017 - 06:19:03
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Boulevard Patio Clematis Collection x 3
Service:
Excellent service plants in very good condition will use again
Product:
Very good plants well packed will use again
Review Submitted: 27/07/2017 - 09:31:07
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Twisted Corkscrew Stem Standard Olive Tree
Service:
The shrub was not what expected when I complained I was not happy with the feedback.
Product:
It should have been round but it was square.
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 25/07/2017 - 19:56:24
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Acer palmatum 'Dissectum'
Service:
As below
Product:
Whilst this plant was in good condition it is tiny and I'd never have bought it had I realised
YouGarden Comments
Good Afternoon,

I am very sorry to hear that you are unhappy with the size of your Acers. Have you sent any images across to us directly? We would like to see these so that we can determine if they are under spec or not.

Katy Rogers
Customer Service Assistant
Review Submitted: 24/07/2017 - 17:53:52
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Pair of 3L Fragrant Climbing Roses with Decorative Garden Arch Support
Service:
Well packed, healthy plants
Product:
Roses looked a bit sad but soon recovered with a feed, now blooming. Arch is really sturdy and looks good too
Review Submitted: 21/07/2017 - 13:19:15
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Hardy Perennial Plant Lucky Dip
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Easy to use website, delivery timely and plants as descrbed
Product:
Good selection of plants, all growing well in the flower beds
Review Submitted: 21/07/2017 - 13:08:05
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Pair of Phoenix canariensis Canary Island Date Palms
Service:
Quick delivery, excellent
Product:
Perfect plants!
YouGarden Comments
Good Morning,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that your order arrived damaged. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 21/07/2017 - 22:18:57
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Pair of Italian Cypress Trees Cupressus sempervirens
Service:
excellent service
Product:
Prompt delivery. Arrived good condition. Size as described. Satisfied.
Review Submitted: 20/07/2017 - 13:14:52
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Pair of Phoenix canariensis Canary Island Date Palms
Service:
Good service, well packaged plants
Product:
Although both palms seem loose in the soil, they rock about a bit, and 1 leans a bit. Not sure if this will be a problem.
Review Submitted: 20/07/2017 - 07:49:33
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Pair of Phoenix canariensis Canary Island Date Palms
Service:
Goods took a few weeks to arrive
Product:
the plants are fine, but the pots they were in were badly broken, exposing the roots to air
YouGarden Comments
I am sorry to hear that your plants arrived with damaged pots. We do advise planting these on so please do so and if you are still having concerns regarding the plants in the next couple of weeks please get in touch and we shall action the necessary for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 19/07/2017 - 08:50:41
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Woven Frost Protection Fleece
Service:
ordering was quick and easy
Product:
cannot really leave a comment yet as will not use it yet
Review Submitted: 19/07/2017 - 04:59:26
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Tricolour Buddleia Butterfly Bush
Service:
Service excellent
Product:
Arrived well packed and good condition, at the moment it's too early to comment as to whether it will have three colours it's got two so I'm really waiting to see if it has a white one, very good company to order from.
YouGarden Comments
Thanks for the great feedback :)

Katy Rogers
Customer Service Assistant
Review Submitted: 19/07/2017 - 09:11:26
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Pair of Standard Holly Trees with Pots
Service:
everything went well
Product:
the plants were in great condition, very happy with my purchase
Review Submitted: 19/07/2017 - 09:22:33
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Pair of Phoenix canariensis Canary Island Date Palms
Good
Review Submitted: 19/07/2017 - 13:54:39
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Pair of Phoenix canariensis Canary Island Date Palms
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Easy to order, delivery as expected and great value for money.
Product:
Great plants
Review Submitted: 19/07/2017 - 06:29:24
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Pair of Cordylines with a Pair of 13' Gold Groove Planters
Service:
SEE COMMENT BELOW
Product:
VERY PLEASED WITH PURCHASE AND SERVICE
Review Submitted: 19/07/2017 - 05:47:30
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Boulevard Patio Clematis Collection x 3
Service:
Plants arrived in a reasonable length of time.
Product:
Plants arrived in good condition.
Review Submitted: 18/07/2017 - 05:49:53
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Boulevard Patio Clematis Collection x 3
Service:
Dispatched in reasonable period.
Product:
Three very small plant which will struggle to flourish at all this year. Was expectig plants with some growth, not cut almost to ground level and just a couple of leaves on each.
Review Submitted: 18/07/2017 - 07:52:21
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Sweet Pea 'Gardeners Jubilee'
Service:
seeds were fine and well packed
Product:
as above
Review Submitted: 18/07/2017 - 17:30:58
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
Service:
Excellent service. Would definitely buy from them again.
Product:
Lovely healthy plants. Excellent price for the size.
Review Submitted: 18/07/2017 - 09:28:52
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Hardy Perennial Plant Lucky Dip
All the plants were well packed and arrived in excellent condition. Will use this company again.
Review Submitted: 18/07/2017 - 11:03:19
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Pair of Phoenix canariensis Canary Island Date Palms
Service:
Plants arrived well protected and wrapped.
Product:
Plants arrived in good condition. Good sized plants as advertised.
Review Submitted: 18/07/2017 - 07:44:53
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Hibiscus Tricolour Standard
Great
Review Submitted: 16/07/2017 - 07:21:16
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Tricolour Hibiscus
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Goods arrived within time specification.
Product:
Good quality plant.
Review Submitted: 13/07/2017 - 18:42:24
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Bottlebrush Plant Callistemon citrinus
Service:
Beautiful plant
Product:
Excellent services we will use them again.
Review Submitted: 11/07/2017 - 12:15:26
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Classic Garden Urn - Brushed Champagne
Delivery takes to long
Review Submitted: 10/07/2017 - 21:11:08
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Boulevard Patio Clematis Collection x 3
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Quick delivery and good packaging
Product:
Plants arrived in good condition and are growing well
Review Submitted: 08/07/2017 - 09:42:19
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Oleander Tricolour - 3 colours in one pot
Service:
Quick & efficient service.
Product:
Plant sturdy, in good condition & well packed for transportation.
Review Submitted: 07/07/2017 - 08:56:00
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Boulevard Patio Clematis Collection x 3
Service:
I phoned because I had not received my order. I was told by the lady I spoke to that the order had been delayed as they were waiting for a new supply of the planters. As I was goingon holiday she delayed my order so that it would not arrive while I was away.
Product:
Two of the clematis were very healthy plants the third one is probably not going to survive.
YouGarden Comments
I am pleased to hear that your order was dealt with efficiently by our call centre. Please contact us directly if you are unhappy with what you have received. We kindly ask that you send some images across so that we can check to see if what you have been sent is as per the spec.

Katy Rogers
Customer Service Assistant
Review Submitted: 06/07/2017 - 18:33:04
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Rose 'Margaret Merrill'
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had small problem rapidly sorted
Product:
excellent condition
Review Submitted: 06/07/2017 - 08:20:54
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Patio Plum 'Little Vic'
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I PHONED UP TO REPORT THAT I DIDNT THINK THE FIRST TREE WAS WHAT IT SHOULD BE THERE WAS NO QUIBBLE A REPLACEMENT WAS SENT WITHIN A FEW DAYS WOULD USE AGAIN GREAT SERVICE
Product:
I WASNT HAPPY WITH TREE THEY FIRST SENT THE REPLACEMENT WAS FINE
Review Submitted: 05/07/2017 - 11:54:41
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Standard Fuchsia Mix
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Communication was good, dealt with the issues but could have been in a more timely manner.
Product:
One of the plants was dead when it arrived.
YouGarden Comments
Sorry to hear about the damage to this item. We've replaced it for you as requested.

Will
Head of Customer Service
Review Submitted: 05/07/2017 - 13:09:45
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Ericaceous Compost 60L
Service was great and items arrived in good condition
Review Submitted: 04/07/2017 - 13:16:59
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Fragrant Trailing Sweet Peas
Service:
we should have been told that these plantd were the last ones left and in poor condition
Product:
the plants were dead when teh arrived and we were told we would have our money back
YouGarden Comments
Very sorry to hear that your plants arrived in poor condition.

These were in our sale at significant discount - and it is detailed on the website that they require a little more TLC than usual when you purchase them out-of-season.

It appears that they were also delayed in transit which clearly led to the deterioration in quality.

We have of course refunded this order in full.

Will
Head of Customer Service
Review Submitted: 04/07/2017 - 16:31:06
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Boulevard Patio Clematis Collection x 3
Service:
The service was good
Product:
Although I was sent a second set I was very disappointed.
YouGarden Comments
Sorry to hear that you aren't happy with your Clematis plants. Could you send us a photo of what you received please?

Will
Head of Customer Service
Review Submitted: 04/07/2017 - 17:44:50
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Hardy Perennial Plant Lucky Dip
Service:
I never received an email or phone call prior to the delivery, luckily my husband was home at the time.
Product:
I should have gone to our local garden centre as I do not rate the quality of these plants, very poor
YouGarden Comments
Good Afternoon,

I am really sorry to hear that you are unhappy with the goods that you have recently received from us. Please send in some more details, what was wrong with the plants? how did they arrive? If possible, would you please send over some images?

We would like to action the necessary for you as this is not something that we expect.

Katy Rogers
Customer Service Assistant
Review Submitted: 04/07/2017 - 10:44:37
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Complete Groundcover Roses Collection
Great condition of my plants when they arrived
Review Submitted: 04/07/2017 - 08:22:47
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Rose of the Year 2015 'For Your Eyes Only'
Service:
Everything came well boxed and in good heart.
Product:
Everything about the plant seemed to be good. It will take a time to see how it performs.
Review Submitted: 01/07/2017 - 08:10:19
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Boulevard Patio Clematis Collection x 3
Service:
Appreciated that you did not claim the payment until the goods were dispatched. Everything arrived well packed & in good condition.
Product:
All arrived i good condition & although one was a bit small looks very robust & growing on.
Review Submitted: 30/06/2017 - 18:52:44
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Premium Rose 'Eyes for You'
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Very happy with the service, kept upto date on delivery .
Product:
Very healthy plants only downside for me was the difference in size, was hoping for a matching pair, no doubt they soon will be!!
Review Submitted: 30/06/2017 - 15:25:17
45 review entries over the past 30 days
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