Blooming Direct Customer Reviews via Feefo

What our customers think...
Service Total 92%
Service Total
63 review entries over the past 30 days
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Japanese Maple Acer Collection
Service:
Trees received in perfect condition and quickly
Product:
Three lovely acres. Thankyou
Review Submitted: 20/11/2017 - 19:01:40
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Loropetalum 'EverRed' - Chinese Witch Hazel
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Well packaged on delivery and both plants looked very healthy.
Product:
Large plant in flower. Very good condition.
Review Submitted: 20/11/2017 - 09:39:10
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Ok
Product:
Great service and beautiful plant
Review Submitted: 17/11/2017 - 00:14:52
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
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Very efficient and reliable service
Product:
The plants look to be of good quality and size.
Review Submitted: 16/11/2017 - 17:33:13
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Apple 'Gala' Tree
very pleased with their service . the trees were very healthy.
Review Submitted: 16/11/2017 - 12:52:07
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Trailing Hardy Pansy 'Cool Wave'
Service:
Received pansies and baskets ordered but not free pansies that were supposed to be part of the order.
Product:
They were at least all alive.
YouGarden Comments
It looks like you used a code for 10% off your order, rather than the offer code for the free plants that was listed in our advert.

There’s a note on the website’s “Basket” page, underneath the offer box, stating: “Only 1 offer code per order. Please check you have the right code applied.” Your basket will have updated when you entered that code and the free item will have been removed – we’re sorry that you didn’t notice this when you placed the order. Additionally, there’s a full section detailing “Offer Codes & Discounts” in our T&Cs – which you can find here.

As the order has been dispatched, we’d be happy to add the free plants to your next order at no extra cost, or send them to you now – however to do the latter we would ask that you cover the cost of P&P for the second dispatch.

In future, please double check your order prior to checking out to make sure that you're getting the very best deal.

Katy Rogers
Customer Service Assistant
Review Submitted: 16/11/2017 - 16:58:18
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Apple 'Discovery'
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Great service, when I placed my order they told me when to expect the plants to be despatched, and they kept to their timetable. They didn’t take the money from my card until they despatched the plants
Product:
Received in good condition. No issues. Good value for money
Review Submitted: 15/11/2017 - 15:29:49
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Duo Fruit Tree - Apple Bramley & Braeburn
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A replacement tree was supplied of a better quality than the original we ordered
Product:
Replacement better than original
Review Submitted: 15/11/2017 - 20:19:52
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Loropetalum 'EverRed' - Chinese Witch Hazel
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Very good informing when approx the plant would be delivered.
Plant delivered day they said it would be.
Product:
Plant arrived well packed and in good condition.
Review Submitted: 15/11/2017 - 17:30:23
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Speedy delivery time
Product:
Packaging very good.
Review Submitted: 15/11/2017 - 18:30:38
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Very efficient
Product:
Lovely plants
Review Submitted: 15/11/2017 - 17:49:24
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Efficient and prompt service.
Product:
Superb packing and delivery
Review Submitted: 15/11/2017 - 12:38:17
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Swift delivery and plants packed well, thank you.
Product:
Attractive little trees - I look forward to seeing how they develop.
Review Submitted: 15/11/2017 - 00:26:57
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Hassle free transaction
Product:
good quality healthy plant as described
Review Submitted: 15/11/2017 - 17:16:08
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Service and receipt of goods acceptable
Product:
Product in good health on receipt although, despite being advertised as fully hardy, the slightest of frosts has damaged the leaves.
Review Submitted: 15/11/2017 - 10:05:28
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Excellent Service
Product:
Plants arrived in excellent condition & packaged very well
Review Submitted: 15/11/2017 - 09:10:11
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Fast service
Product:
Good plants
Review Submitted: 15/11/2017 - 09:11:26
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Willow Wand Small 50cm in 7.5" Fabric Planter
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Not Long to wait and the plants were well packed.
Product:
Love the look of them but at this time of year they look a little bit sad.
Review Submitted: 15/11/2017 - 13:10:03
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Fountain Bamboo Fargesia rufa 
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Fast delivery
Product:
Seemed ok
Review Submitted: 15/11/2017 - 09:06:05
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Complete Groundcover Roses Collection
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Clear and easy website to use, fast dispatch of order, and plants arrived securely packaged. Would recommend.
Product:
Each plant is sturdy and well-rooted and ready to take off come the Spring.
Couldn't ask for more. Thanks.
Review Submitted: 14/11/2017 - 08:40:28
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'Braeburn' Apple Tree
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Just to let you know that the box on delivery was broken and open at one end, so the box and products were up-side down to the instruction on the side - this way up.
Product:
A branch was broken.
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 14/11/2017 - 19:20:03
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Mini Orchard Fruit Tree Collection
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Delivered on time. Well packaged.
Product:
The trees have been planted as per instructions. They appear to be in very good condition. Any further comments will follow as we see them grow and produce fruit, but at present we are very pleased with what we have received.
Review Submitted: 14/11/2017 - 18:51:24
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'Victoria' Plum Tree
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The goods arrived beautifully packed, as promised, in good condition, and since planting have thrived. What more could I have asked for. The substitutes they sent were of greater value than the order they could not fulfil, and are doing very well, too. I am well pleased
Product:
Seems fine. Planted out. Excellent root system needed a very big hole, but that's better than the alternative. Very pleased. Thank you.
YouGarden Comments
Thank you again for your order and for leaving such a brilliant review. If you need anything else, please don't hesitate to get in touch.

Will
Head of Customer Service
Review Submitted: 14/11/2017 - 13:58:12
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Japanese Maple Acer Collection
Plants arrived earlier than promised and in very good condition
Review Submitted: 14/11/2017 - 22:34:59
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Japanese Maple Acer Collection
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Excellent
Product:
Excellent
Review Submitted: 14/11/2017 - 05:09:17
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Mini Orchard Fruit Tree Collection
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Kept posted as to when delivery would happen.
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Very healthy trees. Very happy.
Review Submitted: 14/11/2017 - 06:37:56
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Giant Blackberry 'Reuben'
Service:
Efficiency, polite staff value for plants. Instructions very good to plant them
Product:
Packed well, looking very healthy
Review Submitted: 09/11/2017 - 07:07:59
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Japanese Maple Acer Collection
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Very fast delivery.
Product:
Excellent quality plants.
Review Submitted: 09/11/2017 - 08:00:02
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Japanese Maple Acer Collection
Service:
quick delivery, safely packaged
Product:
sturdy healthy looking plants. Good value
Review Submitted: 09/11/2017 - 07:37:28
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Japanese Maple Acer Collection
Service:
No answer to my letter
Product:
I wrote to Blooming Direct with regards to one of the Maples to say I was not happy with it because it looked dead.
YouGarden Comments
Good Afternoon,

We are really sorry to hear this. I can see that one of our garden experts sent you an e-mail earlier this week. We look forward to hearing from you.

Katy Rogers
Customer Service Assistant
Review Submitted: 09/11/2017 - 17:13:05
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Quince 'Vranja Tree
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Fair price, clear communication, good packaging = no problems.
Product:
I have yet to kill my tree so all is good so far...
Review Submitted: 08/11/2017 - 16:07:06
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Japanese Maple Acer Collection
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Good service
Product:
Good plants
Review Submitted: 08/11/2017 - 10:08:14
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Japanese Maple Acer Collection
Service:
The trrelets arrived promptly and safely.
Product:
Good value, we jope they survive the winter!
Review Submitted: 08/11/2017 - 07:05:40
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Japanese Maple Acer Collection
Service:
Came much quicker than I expected. Thank you
Product:
These little trees looked very healthy and were well packed, just a little disruption, probably by being thrown around in transit, Hope I can keep them alive
Review Submitted: 08/11/2017 - 17:40:47
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Trailing Hardy Pansy 'Cool Wave'
Service:
Efficient and well organised
Product:
Excellent plants and efficient delivery that followed directions as requested
Review Submitted: 08/11/2017 - 08:44:15
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
Service:
Very good service
Product:
Healthy and good quality plants
Review Submitted: 07/11/2017 - 11:19:38
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
Service:
Good service
Product:
Nice selection and good quality
Review Submitted: 07/11/2017 - 04:52:56
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Holly 'Golden King' - Female
Kept me updated on my order and my plants arrived as described and as expected
Review Submitted: 06/11/2017 - 08:18:41
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Ballerina Apple ' Flamenco' (Red) 5L pot
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The product arrived on time and it was well packaged.
Product:
It is too early yet to give an objective opinion but the tree looked to be in fine condition.
Review Submitted: 06/11/2017 - 01:50:19
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Fargesia rufa (Fountain Bamboo) 5L - 80-100cm
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Good speedy service and well packaged
Product:
Plants in good condition. Taller than I thought and I am looking forward to their new growth next year.
Review Submitted: 06/11/2017 - 09:22:59
63 review entries over the past 30 days
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